Shipping policy

This Shipping Policy outlines how orders placed through TurboKings Poker are processed, fulfilled, and delivered. By placing an order through our website, you agree to the terms outlined below.

Digital Products & Coaching

All digital products, coaching confirmations, and booking information are delivered electronically through your account or member area immediately after purchase or booking.

Please ensure that your email address is entered correctly at checkout. TurboKings Poker is not responsible for delivery issues caused by incorrect customer information.

Merchandise Fulfillment

All merchandise orders are fulfilled and shipped through third-party providers.

Orders are typically processed within 2–5 business days before shipment. Processing times may vary depending on product availability, order volume, and seasonal demand.

Shipping Times

Estimated shipping times vary depending on the destination country and shipping method selected at checkout.

International orders may experience additional delays caused by customs processing, local postal services, weather conditions, or carrier-related issues that are outside of our control.

Order Tracking

Once your merchandise order has been shipped, tracking information will be sent to the email address provided during checkout when available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout. TurboKings Poker is not responsible for orders shipped to incorrect addresses provided by the customer.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery through our website contact form.

Please include your order number, a description of the issue, and photos of the item if applicable.

Contact

If you have any questions regarding shipping, tracking, or delivery, please visit our Contact page and submit a request through the contact form on our website.